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We have a procedure in place to ensure that Customer Complaints are dealt with immediately and in line with the rules and regulations relating to the TCF initiative, as set out by the Financial Services Authority (FSA). We take every step necessary to ensure that all our customers receive fair treatment from us in accordance with TCF rules. Feedback
At Close Savings, we are always keen to hear from you. Feedback from our customers provides us with the opportunity to learn and improve. We value feedback about our services and acknowledge that our customers have the right to make a complaint, compliment or suggestion about our products and services. If you wish to provide us with any feedback, please drop us an email at savings@closebrothers.co.uk If you are not happy with the service that you have received from us, please contact us on 020 7655 3416, email us at savings@closebrothers.co.uk or write to us at Close Savings, PO Box 64390, 10 Crown Place, London, EC2P 2GS We will work to resolve any issue as quickly as possible, keeping you informed at all stages and ensuring that we adhere to our own internal controls with regard to TCF requirements. Please click here for full details of our complaints handling procedure.
What our customers have to say about us
We recently conducted a customer satisfaction survey which identified that on average 94% of our customers rate both our account opening process and our customer service as good or excellent. In addition to this 81% of customers would recommend our Premium Gold product. Quotes from some of our customers include “I feel safe saving with you” and “really excellent and helpful staff”. |
Talk to us
Existing Customers
020 7655 3416
savings@closebrothers.co.uk
