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Managing my account

    Can I withdraw money early?

    It depends on the type of account. A fixed term account means you can't withdraw your money until the end of that fixed term. A notice account requires you to give an agreed period of notice prior to withdrawing funds. 

    Make sure you understand the details before you apply, and your product terms and conditions (listed on your application form) for the specific terms of your account. If you need any assistance, please don't hesitate to get in touch with our Customer Services team.

    How do I give notice to withdraw money?

    If the account you've chosen allows withdrawals, all you need to do is instruct us by phone or post.

    How do I give an instruction?

    You can contact us easily by phone or post.

    What happens when my account reaches maturity?

    When your fixed term reaches the end of the term, you can either instruct us to reinvest your funds or the funds will automatically be paid into your nominated bank account. We'll write to you 14 days before the maturity date to clarify your options.

    • If you do choose to reinvest, you'll need to instruct us. You can call us up to one day before the account matures¬†and we'll send confirmation of your reinvestment.
    • If you don't want to reinvest, there's nothing you need to do. We'll close the account and pay the funds into your nominated bank account on the day of maturity.

    Will my details be deleted when my account is closed?

    To comply with UK regulations we keep customer details for seven years after an account is closed. For legal reasons it may sometimes be longer. After regulatory or legal purposes are met, all personal data will be deleted.

    We are committed to protecting the confidentiality of our customers' information. You can find full details in our privacy booklet.

    Will I receive statements?

    Our personal customers receive an annual certificate of interest in May but you can request a statement at any time.

    What will I need when I call you?

    It's useful to have your account details or any other reference you may have from us. We'll ask you a series of security questions based on your account or the personal information you provided when your account was set up.