How can we help?

We want to make it easy for you to find the information you need to know.

Contact and FAQs

Contacting us is easy, you can get in touch by telephone, email or post.

You may also find an answer to a query in our FAQs section on this page.

Helpful literature

You will find our Customer Agreement and a number of helpful downloadable documents here.

Customer complaints and feedback

We strive to provide a high quality of service to all our customers, one that we would expect to receive ourselves. If you have feedback, we want to hear it.

Historic rates

If you are an existing customer, you can find interest rates applicable to your existing product on this page.

Power of Attorney

For information on opening or managing a Power of Attorney account, you can refer to the frequently asked questions on this page.

Bereavement advice

Dealing with the loss of a loved one is never easy. If you need support or guidance, visit our Bereavement advice page.

Tax regulations

Tax regulations require us to collect information about the tax residency of our customers. The aim of these regulations is to combat tax evasion.

Financial Services Compensation Scheme

As members of the Financial Services Compensation Scheme (the UK's deposit protection scheme), your eligible deposits with us are protected up to a total of £85,000.

Fraud prevention

We are committed to protecting our customers against fraud and identity theft. If you suspect fraudulent activity on your account, please call 020 3857 3050.

Take Five is a national campaign to raise awareness and improve understanding of financial fraud and the associated risks. For impartial advice and support, click here to visit their website.

If you have an enquiry call us on: 020 3857 3050