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Managing my account

    Can I withdraw money early?

    Please refer to your individual product terms and conditions or get in touch with our Customer Services team.

    How do I top-up my account?

    If your account is eligible for top-ups, you can make payments by electronic transfer or cheque, using the usual payment methods. Please visit the funding section of our frequently asked questions.

    To find out if your account is eligible for top-ups, please refer to your product terms and conditions.

     

    How do I give notice to withdraw money?

    If the account you've chosen allows withdrawals, all you need to do is instruct us via your online account using our secure message service. Alternatively, you can instruct us by phone or post.

    How do I give an instruction?

    You can instruct us easily via your online account using our secure message service. Alternatively you can instruct us by phone or post.

    What happens when my account reaches maturity?

    Fixed Rate Bonds 
    We will write to you around 14 days before your Fixed Rate Bond matures to outline your options. If, on the maturity date, we have not received a reinvestment instruction from you or there are no products available for reinvestment, we will repay the principal deposit and interest into your nominated bank account. 

    If you are provided with an option to reinvest your maturing funds and you wish to do so, you'll need to instruct us. You can call us or submit your instruction online up to one working day before the account matures.  

    Fixed Rate Cash ISA
    We will write to you around 14 days before your Fixed Rate Cash ISA matures, to outline your options. If, on the maturity date we have not received a reinvestment instruction from you or there are no products available for reinvestment, we will repay the principal deposit and interest into a Cash ISA Maturity Account.

    If you are provided with an option to reinvest your maturing funds and you wish to do so, you'll need to instruct us. You can call us or submit your instruction online up to one working day before the account matures. 
     

    Will my details be deleted when my account is closed?

    To comply with the General Data Protection Regulation (GDPR), we retain your personal data for seven years following the end of our relationship with you, unless we are required by law to keep it for a longer period of time.

    We are committed to protecting the confidentiality of our customers' information. You can find further information about how and why we use your personal data and the rights that you have in relation to your data in our privacy booklet. You can also find details on our website - https://www.closesavings.co.uk/privacy

    Will I receive statements?

    Our personal customers automatically receive an annual certificate of interest after the new tax year.

    What will I need when I call you?

    Please ensure you have your customer number to hand when you call . We'll ask you a series of security questions based on your account or the personal information you provided when your account was set up.