Why does my bank not recognise your account details?

Confirmation of Payee (CoP) has been introduced by a number of banks for payments made via Faster Payments or CHAPS.

This enhanced security measure enables individuals to confirm whether the details they have entered match the account of the person or organisation they are paying.

We receive your funds via a clearing bank. Our clearing bank partner is Royal Bank of Scotland (RBS). Because of this, your bank may alert you that the account name does not match the account details.

Before proceeding with the transfer please check that the details you have entered match the details shown on our website.