Important update
    Changes to the Bank of England Base Rate

    The Bank of England decreased Base Rate from 4.25% to 4.00% on Thursday 7 August 2025. Following this announcement, we will be reviewing how this impacts our current savings interest rates and this may mean we need to change your variable interest rate if this is applicable to your product. If we do, we will be in touch to let you know and provide you with your options.

    Thank you

    We appreciate you taking the time to provide your feedback or complaint. Your input is invaluable and helps us improve our services for the future.

    Next steps for your complaint

    We aim to resolve your complaint within 3 working days and send you a summary resolution letter. If we can't do this, we'll acknowledge your complaint within 5 working days and let you know who will be handling it.

     

    If you need further help or guidance, please get in touch with us.

    Get in touch with us

    By phone

    0203 857 3050

    (Monday to Friday, 9am-5pm, excluding bank holidays).

    By secure message

    If you have an online account with Close Brothers Savings, you can log in and contact us using our secure messaging system.

    By post

    Close Brothers Savings, 10 Crown Place, London, EC2A 4FT