Christmas opening times 2025
Over the festive period, our Customer Services team will be here to support you. You can find details of when they'll be available by clicking below.
View our opening hours
Need some extra help?
We're here to help you through all of life’s chapters. Whether you need extra support now or in the future, you can manage your savings in a way that suits you.
Please contact us if:
You’d like us to change how we communicate with you
We can:
- Speak slower, louder and clearer when you call us, repeat information so that you can make a note of it, or liaise with a family member on your behalf.
- Use hearing relay services with you, such as Relay UK.
- Provide information in an alternative version, such as Braille or large print.
- Use your preferred channel of communication when contacting you, such as via secure messaging if you struggle to call us.
You’d like to let us know how we can help you
We can make a note of this on your file to allow us to better assist you in the future.
Any sensitive information you share with us will be treated in the strictest confidence and will only be stored on our internal systems with your explicit consent, which you can withdraw at any time.
You may need some extra support during a difficult time
We recognise that situations may arise that could impact your ability to manage your savings with us for a variety of reasons that may be sensitive and personal to you. Please be assured that our specially trained agents are here to help and provide you with confidential support that is suitable to your personal circumstances.
You have experienced a loss
This can be an extremely difficult time for you, both emotionally and practically, and we are here to support you. We can help by providing you with practical support and guidance on what you need to do next. If our customer has passed away, please let us know as soon as possible so we can help to support you with next steps. Further information can also be found in our Bereavement Advice Guide
Get in touch with us
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By phone:
0203 857 3050
(Monday to Friday, 9am-5pm, excluding bank holidays).
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By secure message
If you have an online account with Close Brothers Savings, you can log in and contact us using our secure messaging system.
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By post
Close Brothers Savings, 10 Crown Place, London, EC2A 4FT
Communication Access UK
Communication Access UK is an initiative developed in partnership with charities and organisations that share a vision to improve the lives of people with communication difficulties. We’ve joined Communication Access UK and are training our staff to support customers with communication difficulties.
Free and Independent Advice
We will do everything we can to help you, but you can also find free independent help and advice from several sources, including:
- Visit Citizens Advice
Citizens Advice Bureau
A network of information, providing free, confidential and impartial legal advice.
- Visit Money Helper
Money Helper
Free, impartial help for money and pensions, backed by the government.
- Visit Age UK
Age UK
Information and advice covering every facet of later life.
- Visit Samaritans
Samaritans
Available 24 hours a day, providing confidential emotional support for people who are experiencing feelings of distress and despair.
- Visit Cruse Bereavement Support
Cruse Bereavement Support
Face-to-face, telephone, email and website support for anyone experiencing a bereavement.
- Visit Surviving Economic Abuse
Surviving Economic Abuse
Raising awareness and providing support to those affected by economic abuse.
Your eligible deposits held by a UK establishment of Close Brothers Limited are protected up to a total of £120,000 by the Financial Services Compensation Scheme (FSCS), the UK's deposit guarantee scheme.
