Whether you need extra support now or in the future, you can manage your savings in a way that suits you.
Losing someone close to you can feel overwhelming, and it’s not always easy to know what to do next.
Our bereavement hub is here to support you with clear information and compassionate guidance, helping you navigate the practical steps at a pace that feels right for you.
Communication Access UK is an initiative developed in partnership with charities and organisations that share a vision to improve the lives of people with communication difficulties. We’ve joined Communication Access UK and are training our staff to support customers with communication difficulties.
We can:
We can make a note of this on your file to allow us to better assist you in the future.
Any sensitive information you share with us will be treated in the strictest confidence and will only be stored on our internal systems with your explicit consent, which you can withdraw at any time.
We recognise that situations may arise that could impact your ability to manage your savings with us for a variety of reasons that may be sensitive and personal to you. Please be assured that our specially trained agents are here to help and provide you with confidential support that is suitable to your personal circumstances.
This can be an extremely difficult time for you, both emotionally and practically, and we are here to support you. We can help by providing you with practical support and guidance on what you need to do next. If our customer has passed away, please let us know as soon as possible so we can help to support you with next steps. Further information can also be found in our Bereavement Advice Guide
0203 857 3050
(Monday to Friday, 9am-5pm, excluding bank holidays).
If you have an online account with Close Brothers Savings, you can log in and contact us using our secure messaging system.
Close Brothers Savings, 10 Crown Place, London, EC2A 4FT
We will do everything we can to help you, but you can also find free independent help and advice from several sources, including:
A network of information, providing free, confidential and impartial legal advice.
Free, impartial help for money and pensions, backed by the government.
Information and advice covering every facet of later life.
Available 24 hours a day, providing confidential emotional support for people who are experiencing feelings of distress and despair.
Face-to-face, telephone, email and website support for anyone experiencing a bereavement.
Raising awareness and providing support to those affected by economic abuse.
Your eligible deposits held by a UK establishment of Close Brothers Limited are protected up to a total of £120,000 by the Financial Services Compensation Scheme (FSCS), the UK's deposit guarantee scheme.
