Existing customers can register using the button on the top right corner of our home page.
Register for online banking
If you’re an existing customer and haven't activated your online account yet, please click the ‘register’ button on the top right corner of our home page.
You will be asked to enter your details to request an activation code, which will be sent to you in the post within five working days.
If you’re a new customer, you can register for online banking as part of your application.
If you have an online account with Close Brothers Savings, you can contact us using our secure messaging system.
How can I contact Close Brothers Savings?
If you have an online account with Close Brothers Savings, you can contact us using our secure messaging system.
Alternatively, you can contact our Customer Services team:
Phone: 0203 857 3050 (Monday to Friday, 9am-5pm excluding bank holidays)
Post: Close Brothers Savings, 10 Crown Place, London EC2A 4FT
How do I pay funds into my account
You can fund or top up your account by electronic transfer, cheque or ISA transfer (if applicable).
How do I pay funds into my account
You can fund or top up* your account by electronic transfer, cheque or ISA transfer (if applicable).
All funds must be transferred from your nominated UK bank account (excluding ISA transfers). This is the UK current account in your name(s) linked to your account with Close Brothers Savings. You may ask us to change this at any time up to five calendar days before any repayments are due.
By electronic transfer:
Type of account: Business
Account name: Close Brothers Ltd
Sort Code: 16-51-87
Account no.: Your Close Brothers Savings account number (if known) or 00000000
Reference: Account holder name
Please make sure your funds are available when we process your application as we require both the completed application form and cleared funds to open your account. Funds can be sent in one single payment or by multiple instalments from your nominated UK bank account.
By cheque:
For applications in your sole name, your cheque must be drawn on either a personal UK bank account in your sole name or a joint account (of which you are a party). For applications in joint names, your cheque must be drawn on a UK bank account in your joint names or in either of your sole names.
You will need to supply proof of the source of funds for building society counter cheques. We accept a copy of a building society passbook or statement showing your account number and sort code. It is mandatory that cheques are made payable to:
CLOSE BROTHERS LTD A/C ‘RE: ACCOUNT HOLDER’S NAME’
e.g. for an account in the name of Mr John Smith, the cheque should be made payable to Close Brothers Ltd a/c ‘re: Mr John Smith’
Cheques should be sent to: Close Brothers Savings, 10 Crown Place, London, EC2A 4FT
By ISA transfer:
Complete the ISA transfer request as part of your application. Alternatively, you can complete the ISA Transfer Request Form below and return it to us at: Close Brothers Savings, 10 Crown Place, London, EC2A 4FT
Our clearing bank partner is Royal Bank of Scotland (RBS). Therefore, when you are sending funds to your account with us, you must select the ‘business’ option as the account type, not the ‘personal’ option.
My bank doesn’t recognise your details
Confirmation of Payee (CoP) has been introduced by a number of banks for payments made via Faster Payments or CHAPS.
This enhanced security measure enables individuals to confirm whether the details they have entered match the account of the person or organisation they are paying.
We receive your funds via a clearing bank. Our clearing bank partner is Royal Bank of Scotland (RBS). Therefore, when you are sending funds to your account with us, you must select the ‘business’ option as the account type, not the ‘personal’ option.
Before proceeding with the transfer please check that the details you have entered match the details shown on our website.
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