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If you can't find what you're looking for in our frequently asked questions or customer forms, please get in touch. We'll be happy to help.

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Frequently asked questions
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Opening an account

Here you will find all the information you need to know about opening an account with Close Brothers Savings.

Application

How is my money protected by the Financial Services Compensation Scheme (FSCS)?

How long will the application take?

Can I open a joint account?

Can I open an account for someone else / in someone else's name?

How do I apply for an account?

How do I know you've received my application?

Can I cancel my application?

What if the interest rate changes before my application is approved?

Documents

What should I do if I don't have the required identity documents?

How do I provide Close Brothers Savings with identity and residency documents?

Why do I need to provide identity documents?

Will I need to provide identity and residency documents?

ISAs

What is my current year and previous year subscription?

Once I’ve opened a Fixed Rate Cash ISA with Close Brother Savings can I change my mind?

Who can open a Cash ISA with Close Brothers Savings?

When does the tax year start and end?

How much can you save in a Cash ISA with Close Brothers Savings?

What is a Cash ISA?

Can I top-up my Fixed Rate Cash ISA in the next tax year?

Can't find your answer?

Contact our Customer Services team.

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