Keeping your money safe
Fraud alert: We’ve been made aware of a company called <insert name> promoting products on behalf of Close Brothers Savings. This website is not linked to us and was not authorised by the Financial Conduct Authority (FCA). If you visited or engaged with this site, please be extra vigilant.
Stay one step ahead of scammers
Fraud and scams are becoming increasingly sophisticated, but protecting yourself doesn’t have to feel overwhelming.
Whether you’re looking to learn the warning signs, pick up simple safety tips, or report something that doesn’t feel right, this is your trusted space for support. We’re here to help you feel confident, informed, and secure every step of the way.
Just a few ways we protect your savings
-
Two-factor authentication
Alongside your password, you enter a code sent to your email or mobile, giving your account a second lock.
-
Closed loop payment system
We only ever send money to the bank account you nominated when you opened your savings account.
-
Auto log out
We’ll automatically log you out after 15 minutes of inactivity to help keep your online account secure.
Take five to stop fraud
At Close Brothers Savings, your security really matters to us. That’s why we've partnered with UK Finance and their ‘Take Five to Stop Fraud’ campaign. Just taking a moment to follow a few simple checks can make a big difference in protecting both you and your money.
- Stop. Think. Don’t share your personal or payment details until you’re sure it’s safe.
- Challenge. Trust your instincts. It's completely okay to pause, say no or ignore anything that seems suspicious. If it's genuine, you won't feel pressured.
- Protect. Don't stay silent. Raise and report your suspicions.
Think you have been a victim of fraud?
Your safety is our priority. Click here to report your suspicion.
Some tips from us
Use strong, unique passwords
Create a password using three random words, they're harder to guess and easier to remember. Length matters most, but you'll still need to add numbers or symbols.
Using a password manager helps create and store unique passwords securely for all your accounts.
Make sure you're on a genuine website
Before entering personal or banking details: Check the web address carefully, look for https://, avoid clicking links in unexpected emails or texts.
Be careful using public Wi-Fi
Public Wi-Fi isn't always secure.
Avoid logging into Online Banking or sharing personal details on open networks. Use mobile data or wait for a trusted connection.
Keep your device up to date
Updates help protect you from the latest security threats.
Most devices update automatically, but it's worth checking yours is set up to do so.
Always log out
Always log out of online banking.
We'll log you out automatically if you forget, but making a habit keeps your information secure.
Stop if something doesn't feel right
Scammers often rush you, pressure you, or ask you to move money urgently.
Your bank will never ask for your full password or tell you to transfer money to a "safe" account.
If you're unsure, stop and contact your bank using a trusted number.
Get a head start - learn about common scams
Unfortunately there are many different types of scams in the UK. It's important to keep up to date and stay vigilant.
Your eligible deposits held by a UK establishment of Close Brothers Limited are protected up to a total of £120,000 by the Financial Services Compensation Scheme (FSCS), the UK's deposit guarantee scheme.
