Keeping your money safe
Fraud alert: We’ve identified fake websites pretending to be Close Brothers Savings. Do not share personal or banking details. If you’ve interacted with one of these sites, contact us immediately or use our reporting fraud form.
Stay one step ahead scammers
Fraud and scams are becoming increasingly sophisticated, but protecting yourself doesn’t have to feel overwhelming.
Whether you’re looking to learn the warning signs, pick up simple safety tips, or report something that doesn’t feel right, this is your trusted space for support. We’re here to help you feel confident, informed, and secure every step of the way.
Just a few ways we protect your savings
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2FA (Two-factor authentication)
Alongside your password, you enter a code sent to your email or mobile, giving your account a second lock.
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Closed loop payment system
We only ever send money to the bank account you nominated when you opened your savings account.
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Auto log out
We’ll automatically log you out after 15 minutes of inactivity to help keep your online account secure.
Take 5 to stop fraud
At Close Brothers Savings, your security really matters to us. That’s why we've partnered with UK Finance and their ‘Take Five to Stop Fraud’ campaign. Just taking a moment to follow a few simple checks can make a big difference in protecting both you and your money.
- Stop. Think. Don’t share your personal or payment details until you’re sure it’s safe.
- Challenge. Trust your instincts. It's completely okay to pause, say no or ignore anything that seems suspicious. If it's genuine, you won't feel pressured.
- Protect. Don't stay silent, raise and report your suspicions.
Think you have been a victim of fraud?
Your safety is our priority. Click here to report your suspicion.
Some tips from us
Create a stong password
Create a password using three random words to make it long and hard to guess. Length is more important than numbers and symbols.
Use a password manager to create and store strong, unique passwords for you.
Checking that the page is secure
Before entering personal or banking details, check the website starts with https:// and shows a padlock icon.
Public Wi‑Fi isn’t always secure
Avoid logging into Online Banking or sharing personal details on open networks, use mobile data or wait for a trusted, secure connection.
Keep your device updated
Keeping your device updated helps protect your personal information.
Most devices update automatically but if yours doesn't, it will prompt you to do so.
Always log out
Always log out of online banking.
We'll log you out automatically if you forget, but making a habit keeps your information secure.
It's okay to be suspicious
If you get an unexpected email or call asking details or urging you to act fast, be cautious.
Banks will never ask for your password or tell you to move money. Always contact your bank using a trusted phone number.
Get a head start - learn about common scams
Unfortunately there are many different types of scams in the UK. It's important to keep up to date and stay vigilant.
Your eligible deposits held by a UK establishment of Close Brothers Limited are protected up to a total of £120,000 by the Financial Services Compensation Scheme (FSCS), the UK's deposit guarantee scheme.
