Close Brothers Saving
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Your eligible deposits held by a UK establishment of Close Brothers Limited are protected up to a total of £120,000 by the Financial Services Compensation Scheme (FSCS), the UK's deposit guarantee scheme.

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How to report fraud or scam

If you think you have been the victim of a scam or fraudulent activity, please call us on 0203 857 3050 during our opening hours (Monday to Friday, 9am to 5pm) if you are able to do so.

 

You should also report the scam to the Financial Conduct Authority (FCA) using their Report a Scam service.

 

If you would prefer, or if it is outside of our opening hours, you can report the incident using the relevant form below.

 

Our team will acknowledge your report within one working day and begin investigating.

I've been scammed into withdrawing money from my account

Use this form if you've withdrawn money from your Close Brothers Savings account and sent it to someone as part of a scam or fraudulent activity.

 

This could include investment scams, impersonation scams, purchase scams, romance scams, or any other situation where you were persuaded to transfer money.

 

If the payment was made recently, you should also contact your bank immediately, as they may be able to help recover the funds.

 

Report now

My details have been compromised

If you believe someone has gained access to your email account or mobile phone number, please let us know as soon as possible. This could include:

  • Unauthorised access to your email account
  • Your mobile phone number being taken over or transferred without your permission
  • Suspicious activity affecting your email account or mobile phone
  • Receiving unexpected security notifications relating to your email or mobile provider.

 

Providing this information helps us protect your account and review whether any additional security measures are needed.

Report now

I think I've been targeted by company pretending to be Close Brothers Savings

If you believe you've been contacted by someone pretending to be Close Brothers Savings, please let us know. Before completing this form, we recommend that you:

Complete this form if:

  • You shared personal information with someone claiming to be from Close Brothers Savings
  • You sent money to an account you believed belonged to Close Brothers Savings
  • You received suspicious communications claiming to be from Close Brothers Savings.
Report now

Additional information

  • Keeping your money safe

    Stay one step ahead of scammers. Find advice on common scams, online security, and how we help keep your savings and account secure.

    Find out more

  • Common scam types

    Learn about common scam tactics, including investment, purchase, romance and APP fraud, and find practical tips to help protect yourself.

    Find out more

  • Call us

    If you would prefer to speak to us directly, you can call us on 0203 857 3050 (Monday to Friday, 9am to 5pm, excluding bank holidays).