What do we do with your feedback?
Your eligible deposits held by a UK establishment of Close Brothers Limited are protected up to a total of £120,000 by the Financial Services Compensation Scheme (FSCS), the UK's deposit guarantee scheme.
How to report fraud or scam
If you think you have been the victim of a scam or fraudulent activity, please call us on 0203 857 3050 during our opening hours (Monday to Friday, 9am to 5pm) if you are able to do so.
You should also report the scam to the Financial Conduct Authority (FCA) using their Report a Scam service.
If you would prefer, or if it is outside of our opening hours, you can report the incident using the relevant form below.
Our team will acknowledge your report within one working day and begin investigating.
I've sent money as part of a scam
Have you withdrawn money from your savings account and sent it to someone because of a scam?
Examples include investment scams, impersonation scams, purchase scams and romance scams.
My email or phone has been compromised
Let us know if someone has gained access to your email account or mobile number, or if you've noticed suspicious activity.
We'll review whether additional security measures are needed on your account.
Someone is pretending to be Close Brothers Savings
Have you received a suspicious email, text, phone call or website claiming to be Close Brothers Savings?
Tell us about it so we can investigate.
Additional information
- Find out more
Keeping your money safe
Stay one step ahead of scammers. Find advice on common scams, online security, and how we help keep your savings and account secure.
- Find out more
Common scam types
Learn about common scam tactics, including investment, purchase, romance and APP fraud, and find practical tips to help protect yourself.
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Call us
If you would prefer to speak to us directly, you can call us on 0203 857 3050 (Monday to Friday, 9am to 5pm, excluding bank holidays).