Bereavement Guidance
Support when it matters most
We're here, when you're ready
This page is a place to start if you've lost someone and need help with what comes next.
You'll also find useful information about Grant of Probate and wills, how to access money early for funeral costs and where to find the right advice and confidential support - all in your own time.
Notify us of a bereavement
We’re very sorry for your loss. Once you've let our Customer Services team know, they will guide and support you through the next steps. If possible, it's helpful to have the account holder's customer number or postcode to hand.
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By phone:
0203 857 3050
(Monday to Friday, 9am-5pm, excluding bank holidays).
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By post:
Close Brothers savings, 10 Crown Place, London, EC2A 4FT
Need to access money early for funeral expenses?
We understand that some costs are urgent at this time. If you need help paying for funeral expenses, we can release the money needed from an account to support you.
To do this, we'll need all three of the below:
- An original or official copy of the death certificate
- An original or official copy of the will
- A funeral invoice or receipt.
This can be sent to us by post to: 10 Crown Place, London, EC2A 4FT.
If you're unsure about anything or need support, our team is here to guide you through it.
Grant of Probate (GOP)
How do I apply for it?
- If you’re using a solicitor, they can apply for the Grant of Probate and contact us directly about any Close Brothers Savings deposits.
- If you’re managing things yourself, you can apply online at gov.uk.
- Once you’ve told us about the death and sent an original or official copy of the death certificate, we’ll send you a valuation letter and an executor’s instruction form.
- You’ll then need to return these to us along with the grant of probate.
What if the account matures before Grant of Probate is received?
If a Fixed Rate Bond matures before we receive the Grant of Probate, we’ll move the balance into a temporary account in the deceased customer’s sole name while we wait for the required documents.
The interest rate for this account will be shown in your valuation letter. Once the funds have been moved, we’ll need to receive the relevant documentation before we can return the money.
We’re not able to transfer ownership of this type of account.
Do I need Grant of Probate if the balance is less than £20,000?
No. In this instance we’d need all of the following:
- The original death certificate or an official copy
- The original or official copy of the last will and testament
- An indemnity form signed by all executors
- Evidence of the bank account funds will be paid into.
You can find out more information about Probate at gov.uk
What if I need to pay inheritance tax?
Probate can’t be granted until all tax liabilities on an estate have been paid, including inheritance tax.
We can release funds to HMRC for the purposes of paying inheritance tax, provided you supply a completed IHT423 form, inheritance tax reference number and the original or an official copy of the last will and testament.
For more information on obtaining an inheritance tax reference number please visit gov.uk.
Last Will and Testament
What is the role of an executor/administrator of a person's will?
The executor or administrator is usually expected to:
- Register the death (usually within five days)
- Arrange the funeral and any associated expenses
- Pay any urgent expenses
- Obtain appropriate legal documents e.g. the Grant of Probate
- Notify banks, insurance companies etc
- Pay any tax liabilities such as inheritance tax liabilities
- List all the assets and liabilities of the estate.
Who should take responsibility for the administration when someone passes away?
If there’s a will, the person(s) named as executor has a legal responsibility to carry out the instructions and deal with the estate (the money or property left behind).
You may prefer to appoint a solicitor to help you with the administration, there will likely be a fee for this service.
Finding the right support
You don’t have to face this alone, there are charities who offer free, confidential support during bereavement.
- Visit Cruse Bereavement Support
Cruse Bereavement Support
Face-to-face, telephone, email and website support for anyone experiencing a bereavement.
- Visit Age UK
Age UK
Information and advice covering every facet of later life.
- Visit Samaritans
Samaritans
Available 24 hours a day, providing confidential support for people who are experiencing feelings of distress and despair.
Your eligible deposits held by a UK establishment of Close Brothers Limited are protected up to a total of £120,000 by the Financial Services Compensation Scheme (FSCS), the UK's deposit guarantee scheme.