How can we help you?
How can I contact Close Brothers Savings?
If you have an online account with Close Brothers Savings, you can contact us using our secure messaging system.
Alternatively, you can contact our Customer Services team:
Phone: 0203 857 3050
(Monday to Friday, 9am-5pm excluding UK bank holidays)
Post: Close Brothers Savings, 10 Crown Place, London EC2A 4FT
I'd like to pay funds into my account
You can fund or top up* your account by electronic transfer, cheque or ISA transfer (if applicable).
All funds must be transferred from your nominated UK bank account (excluding ISA transfers). This is the UK current account in your name(s) linked to your account with Close Brothers Savings.
Our clearing bank partner is Royal Bank of Scotland (RBS), so this may show as the payee name.
Here are our details to fund your account via electronic transfer:
Account name: Close Brothers Ltd
Sort Code: 16-51-87
Account no.: Your Close Brothers Savings account number (if known) or 00000000
Reference: your surname and postcode
View other funding options
*Please refer to your product terms and conditions to find out if your account is eligible for top ups.
My bank doesn’t recognise your details
Confirmation of Payee (CoP) has been introduced by a number of banks for payments made via Faster Payments or CHAPS.
This enhanced security measure enables individuals to confirm whether the details they have entered match the account of the person or organisation they are paying.
We receive your funds via a clearing bank. Our clearing bank partner is Royal Bank of Scotland (RBS). Because of this, your bank may alert you that the account name does not match the account details.
Before proceeding with the transfer please check that the details you have entered match the details shown on our website.
Register for online banking
If you’re an existing customer and haven't activated your online account yet, please click the ‘register’ button on the top right corner of our home page.
You will be asking to enter your details to request an activation code, which will be sent to you in the post within five working days.
If you’re a new customer, you can register for online banking as part of your application.
Update my details
Below you will find our forms for updating your details such as you name, email address or nominated bank account.
For a full list of our customer forms, please click here.
Verifying my identity
More information on what you need to provide and why is included in our Anti-money laundering guide, which you can download below.
Here you will find the different documents which we will accept as proof of your identity and/or residency.