Why does my bank not recognise your account details?


Confirmation of Payee (CoP) is a name checking service for UK based payments. This enhanced security measure enables you to confirm whether the details you have entered match the account of the person or organisation you are paying.

As we receive your funds via our clearing bank, Royal Bank of Scotland (RBS), your bank may alert you that the account name does not match the account details.

For peace of mind, you are welcome to transfer a smaller amount first such as a 'test' payment of £1, prior to sending your full deposit. Once the payment has been processed, this will be displayed in your online account. Please then complete your transfer, ensuring you meet the product's minimum deposit amount included in your product terms and conditions.


Please check that the details you have entered match the details shown on your application or our website. 

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