Important update
    Changes to the Bank of England Base Rate

    The Bank of England decreased Base Rate from 4.25% to 4.00% on Thursday 7 August 2025. Following this announcement, we will be reviewing how this impacts our current savings interest rates and this may mean we need to change your variable interest rate if this is applicable to your product. If we do, we will be in touch to let you know and provide you with your options.

    How do I close my account?

    If you are registered for online banking, you can close your account using this service. 

    Easy Access Account 
    To close your Easy Access Account, please select close account under the place instruction tab. Following your instruction, your funds will be repaid or transferred by the end of the next business day and the account will be closed. 

    Notice Account 
    To close your Notice Account, please contact our Customer Services team via secure message. Once you have completed your notice period, following your instruction your funds will be repaid or transferred and the account will be closed. 

    Fixed Rate Bond 
    Our Fixed Rate Bonds cannot be closed prior to maturity. To close your Fixed Rate Bond at maturity, please choose an option under the place instruction tab. Once your account reaches maturity, following your instruction, your funds will be repaid or transferred and the account will be closed. 

    Fixed Rate Cash ISA 
    If you choose to close your account before it reaches maturity, you will be charged the appropriate amount of interest. To close your Fixed Rate Cash ISA, please choose an option under the place instruction tab. Once your account reaches maturity, following your instruction your funds will be repaid or transferred and the account will be closed. 

    If you are not registered for online banking, please contact our Customer Services team. 

    Can I close my account?

    Extended feedback