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Customer feedback and complaints

We strive to provide a high quality of service to all our customers, one that merits recommendation and which we would want to receive ourselves. 

Customer feedback

If you have feedback for us, we want to hear it.

Feedback provides us with the opportunity to learn and improve. We value your comments and acknowledge that our customers have the right to make a complaint, compliment or suggestion about our products and services.

If you do have any feedback for us, you can call our Customer Services team on 020 3857 3050 or email savings@closebrothers.com.

Have a complaint?

Your opinion is greatly valued and we take all complaints very seriously, if something has gone wrong we will do whatever we can to put it right.

We have policies and procedures in place to ensure that any complaints are dealt with in a fair and timely manner. Should you wish to make a complaint, please contact our dedicated Complaints Handling team by telephone on 020 3857 3050 or by e-mail at savings@closebrothers.com. Alternatively, you can write to us at Close Brothers Savings, 4th Floor, 10 Crown Place, London EC2A 4FT.

For our complaints procedure, please click here