Christmas opening times 2025
Over the festive period, our Customer Services team will be here to support you. You can find details of when they'll be available by clicking below.
View our opening hoursWho is eligible for a refund for an APP fraud?
In order to be eligible for a refund for an APP fraud from Close Brothers Savings, you must:
Be a customer of Close Brothers Savings.
Inform us of the suspected fraud as soon as possible and, in any event, no later than 13 months after you made the alleged payment to the scammers account.
Inform us of the suspected fraud by contacting our Customer Services team.
Provide us with any information and evidence which we may need to investigate your claim.
- Report the fraud to the police if we ask you to, or permit us to report the fraud to the police on your behalf.