How do I know you've received my application?

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Important update

Changes to the Bank of England Base Rate

The Bank of England increased the Base Rate from 3.75% to 4.00% on Thursday 5 November 2026. Following this announcement, we’ll be reviewing our variable savings interest rates to consider how the change may affect your account. If we make any changes to your interest rate, we’ll be in touch to let you know.

We’ll send an email to confirm that we’ve received your application, within a few minutes, as long as you’ve provided your email address on the application form.

Once your account has been successfully opened, we will write to you to confirm your account details within 10 working days.

If you applied online you will receive confirmation in your document library and by email within a few minutes of us opening your account.

Need more help? If you haven't found the information you need, you can browse our full list of FAQs using the button below. View all FAQs

Still can't find what you're looking for? Please contact our Business Development team (Monday to Friday, 9am to 5pm, excluding bank holidays).

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