Help and support Opening an account What should I do if I don't have the required identity documents? Please contact your Business Development Manager or our Customer Service team. Get in touch Was this article useful? YesNo Leave this field blank Extended feedback Back to What should I do if I don't have the required identity documents? Sorry we didn't get it quite right here. Please help us get better. Sorry we didn't get it quite right here. Please help us get better. Whats wrong with this page? Whats wrong with this page This isn't what I was looking for The information is hard to understand The information doesn't solve my issue Other How can we make this page better? (Optional) Leave this field blank Related questions What if the interest rate changes before my application is approved? How do I provide Close Brothers Savings with identity and residency documents? Why do I need to provide identity documents? How long will the application take? How is my money protected by the Financial Services Compensation Scheme (FSCS)?