What can I do if I’m not happy with the outcome of my APP fraud case?

If you’re unhappy with the outcome provided by your bank or building society, you’re within your rights to raise your concerns. You can raise a complaint with the bank first, and, if you are not satisfied with their response, you may ultimately be able to refer their reimbursement decision to the Financial Ombudsman Service.

You can find more information at: https://www.financial-ombudsman.org.uk/