How do I send a secure message to Customer Services? | Close Brothers Savings

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To send a secure message to our Customer Services team:

Log in to your online account at Close Brothers Savings Online Banking
Click on the ‘messages’ tab at the top of your online banking screen
Select the ‘new message’ button to write a message to us
We aim to reply within 2 working days to support you with your query
You will be sent an email notification when we reply to your message.

Need more help? If you haven't found the information you need, you can browse our full list of FAQs using the button below. View all FAQs

Still can't find what you're looking for? Please contact our Customer Services team (Monday to Friday, 9am to 5pm, excluding bank holidays).