How do I update the name on my account?

You can update your name by completing and returning the change of name form. We aim to complete your request within 5 working days after we receive everything.

What you need to provide

Please send the form with one of the following documents:

• Marriage certificate
• Decree absolute
• Deed poll document

The document must be an original or a certified copy.

Proof of your bank account name

You must also provide proof that your name has changed on your nominated bank account. We accept:

• A bank statement dated within the last 3 months

The statement must clearly show:

• Account holder’s name
• Account number
• Sort code

We do not accept screenshots of online statements.

If you cannot provide a bank statement

You can send one of the following instead:

• A paying-in slip
• A voided cheque

Both must be from your nominated bank account.