How do I update the phone number on my account?
If you have an online account
You can update your mobile number in your online account:
- Log in to your account
- Go to the Profile tab
- Update your mobile number
- Save your changes
To update a landline number, you can:
- Send us a secure message, call or write to us.
If you do not have an online account
You can update your phone number by completing a change of phone number form below. We aim to update your phone number within 5 working days of receiving your request.
Need more help? If you haven't found the information you need, you can browse our full list of FAQs using the button below. View all FAQs
Still can't find what you're looking for? Please contact our Customer Services team (Monday to Friday, 9am to 5pm, excluding bank holidays).