What happens if my account is locked?
If your account is locked, you cannot log in until you get a new activation code. This process protects your security and helps us confirm your identity.
We will:
- Send a new activation code to you by post
- Deliver it within five working days
Once you receive the code, you can use it to access your account again. If you need more help, please contact our Customer Services team.
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Still can't find what you're looking for? Please contact our Customer Services team (Monday to Friday, 9am to 5pm, excluding bank holidays).