How do I reset my password?
- To reset your password, click on 'Login' in the top-right hand corner of our website
- Click on 'Forgotten your password?'
Follow the on-screen instructions which will help you to reset your password.
To reset your password you’ll need:
- Your customer number. You can find this on emails or letters from us
- Access to your one time code by mobile or email
- The answers to your security questions.
Need more help? If you haven't found the information you need, you can browse our full list of FAQs using the button below. View all FAQs
Still can't find what you're looking for? Please contact our Customer Services team (Monday to Friday, 9am to 5pm, excluding bank holidays).