What will I need when I call you?
You will need your customer number when you call us.
We will also ask you a few security questions. These questions may be about:
- Your account details
- Personal information you gave when you opened your account
Having this information ready will help us support you quickly.
Need more help? If you haven't found the information you need, you can browse our full list of FAQs using the button below. View all FAQs
Still can't find what you're looking for? Please contact our Customer Services team (Monday to Friday, 9am to 5pm, excluding bank holidays).