How do I know you've received my application and how long will it take?

Online applications

After you apply:

• If everything is correct, we will email you within a few minutes. This will confirm your account is open and ready to fund.
• If you cannot finish setting up online banking, we will send an activation code by post within two working days.

If we need more information:

• We will contact you within two working days of receiving your application
• After we receive your documents and complete our checks: 
  • We will open your account
  • We will email you within a few minutes to confirm it is ready to fund
  • We will send your online banking activation code by post within two working days.

Postal applications

After we receive your form:

• We aim to process postal applications within five working days
• When we finish processing your form, we will send a confirmation by email or post, based on your preference.

If we need more information:

• We will contact you within five working days of receiving your form
• After we receive your documents and complete our checks: 
  • We will send your confirmation by email or post
  • We aim to send this within ten working days of receiving your documents.