Why do I need to provide identity documents?

Under the UK’s Money Laundering Regulations we must verify the identity of our customers. In the majority of cases, we verify identity using automated technology performed using the services of Equifax, a credit reference agency (please note, this is not a credit search and will only record the fact we have requested an identification check on you).


If we cannot verify your identity electronically, we will ask you to provide documents to prove your name and address.

More information can be found in our Anti-money laundering guide, which can be downloaded below.

Extended feedback