Christmas opening times 2025
Over the festive period, our Customer Services team will be here to support you. You can find details of when they'll be available by clicking below.
View our opening hoursWhat are my reimbursement rights?
New reimbursement rights for APP fraud came into force on 7 October 2024. Under the new rules, if you are a victim of APP fraud and are eligible for a refund, you may be entitled to:
A refund within five days of your request, subject to a successful investigation. For more complex cases where further information is needed, this can take up to 35 days.
- Up to a maximum of £120,000 per claim.