What are my reimbursement rights?

New reimbursement rights for APP fraud came into force on 7 October 2024. Under the new rules, if you are a victim of APP fraud and are eligible for a refund, you may be entitled to:

• A refund within five days of your request, subject to a successful investigation. For more complex cases where further information is needed, this can take up to 35 days.

   

• Up to a maximum of £85,000 per claim.