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Important update
    Changes to the Bank of England Base Rate

    The Bank of England decreased Base Rate from 4.50% to 4.25% on Thursday 8th May 2025. Following this announcement, we will be reviewing how this impacts our current savings interest rates and this may mean we need to change your variable interest rate if this is applicable to your product. If we do, we will be in touch to let you know and provide you with your options.

    What are my reimbursement rights?

    New reimbursement rights for APP fraud came into force on 7 October 2024. Under the new rules, if you are a victim of APP fraud and are eligible for a refund, you may be entitled to:

    • A refund within five days of your request, subject to a successful investigation. For more complex cases where further information is needed, this can take up to 35 days.

       

    • Up to a maximum of £85,000 per claim.

     

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