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Important update
    Changes to the Bank of England Base Rate

    The Bank of England decreased Base Rate from 4.50% to 4.25% on Thursday 8th May 2025. Following this announcement, we will be reviewing how this impacts our current savings interest rates and this may mean we need to change your variable interest rate if this is applicable to your product. If we do, we will be in touch to let you know and provide you with your options.

    Who is not eligible for a refund for an APP fraud?

    You will not be eligible for a refund from Close Brothers Savings if:

    • The claim relates to a civil dispute between you and the person or business that received the payment, and not to any potential fraud by the person you paid.

       

    • We have reasonable grounds to suspect that the claim you made was fraudulent or dishonest, or that you are involved in the fraud.

       

    • We do not receive the required information to investigate your claim.

       

    • The account you sent money to is with a credit union, municipal bank or national savings bank.

       

    • The payment was sent to another account which you control.

       

    • We reasonably believe you were grossly negligent in making the payment (for example, you have ignored warnings by us, other payment service providers or law enforcement).

       

    • You inform us of the fraud more than 13 months after the date of the final payment to the fraudster.

       

    • The payment was made before 7 October 2024. 
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