Who is not eligible for a refund for an APP fraud?

You will not be eligible for a refund from Close Brothers Savings if:

• The claim relates to a civil dispute between you and the person or business that received the payment, and not to any potential fraud by the person you paid.

   

• We have reasonable grounds to suspect that the claim you made was fraudulent or dishonest, or that you are involved in the fraud.

   

• We do not receive the required information to investigate your claim.

   

• The account you sent money to is with a credit union, municipal bank or national savings bank.

   

• The payment was sent to another account which you control.

   

• We reasonably believe you were grossly negligent in making the payment (for example, you have ignored warnings by us, other payment service providers or law enforcement).

   

• You inform us of the fraud more than 13 months after the date of the final payment to the fraudster.

   

• The payment was made before 7 October 2024.