Can we help?
Here are the answers to our most common questions, but if you need any assistance please call or email our Customer Services team.
Opening an account
How do I apply for an account? Can I open a joint account? Will my money be covered by the FSCS? View allFunding an account
How do I pay funds into my account? How long do I have to fund my Fixed Rate Bond? How long do I have to fund my Notice Account? View allManaging my account
Can I withdraw money early? How do I give notice to withdraw money? How do I give an instruction? View allUpdating my details
How do I change my nominated bank account details? How do I update the name on my account? How do I update the email address on my account? View allISAs
What is a Cash ISA? How much can you save in a Cash ISA with Close Brothers Savings? When does the tax year start and end? View allAbout Close Brothers Savings
What is Close Brothers Savings' credit rating? Is Close Brothers Savings regulated? Is Close Brothers Savings a member of the Financial Services Compensation Scheme (FSCS)? View allA guide to online banking
Discover the benefits of online banking with our range of simple how to guides.
View guidesTalk to us
If you'd prefer to talk to someone directly or have any questions, please get in touch.
Call us on
020 3857 3050To support the wellbeing of our employees we’ve taken the decision to close our phone lines between 1 and 2pm, but we’re open as usual outside of this time between 9 and 5 Monday to Friday, excluding bank holidays. We thank you for your patience and understanding during this time.
Alternatively email us at: [email protected]
Other contact details
If you'd like to write to us, give any feedback or make a complaint, please use the details below.
By post
Close Brothers Savings
10 Crown Place
London
EC2A 4FT
Complaints and feedback
We strive to provide the best service to our customers, so if you have feedback or a complaint we want to hear it.
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