Close Brothers Savings
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Can we help?

Here are the answers to our most common questions, but if you need any assistance please call or email our Customer Services team.

Opening an account

How do I apply for an account? How do I pay funds into my account? when should I do it? Will my money be covered by the FSCS? View all

Funding an account

How and when do I pay funds into my account? How long do I have to fund my Fixed Rate Bond? How long do I have to fund my Notice Account? View all

Managing my account

Can I withdraw money early? How do I give notice to withdraw money? How do I give an instruction? View all

Updating my details

How do I change my nominated bank account details? How do I update the name on my account? How do I update the email address on my account? View all

About Close Brothers

Who are Close Brothers? Are you regulated? Are you covered by the FSCS? View all

Bereavement

When someone dies, who should take responsibility for the administration? What do you have to do as Executor/Administrator of a person's Will? Can I access funds to pay for funeral expenses? View all

Power of Attorney

Can I apply for a deposit account with Close Brothers Savings as a Power of Attorney? How do I register Power of Attorney for an existing deposit account? What do I need to provide to open a new Power of Attorney deposit account? View all

Tax regulations

I do not have any foreign currency deposits with you, do I still have to return the self-certification form you sent to me? What does the term Entity mean? What does the term 'Controlling Person' mean? View all

A guide to online banking

Discover the benefits of online banking with our range of simple how to guides.

View guides

Talk to us

If you'd prefer to talk to someone directly or have any questions, please get in touch.

Call us on

020 3857 3050

To support the wellbeing of our employees we’ve taken the decision to close our phone lines between 1 and 2pm, but we’re open as usual outside of this time between 9 and 5 Monday to Friday, excluding bank holidays. We thank you for your patience and understanding during this time.

Alternatively email us at: savings@closebrothers.com

Other contact details

If you'd like to write to us, give any feedback or make a complaint, please use the details below.

By email

You can get in touch via email at:

savings@closebrothers.com

By post

Close Brothers Savings
10 Crown Place
London
EC2A 4FT

Complaints and feedback

We strive to provide the best service to our customers, so if you have feedback or a complaint we want to hear it.

Find out more